Explore how Picor has delivered impactful solutions across diverse industries, helping organisations achieve operational excellence and strategic growth. While we respect client confidentiality due to NDAs, here are a few anonymised examples showcasing our expertise.
Brand & Operational Audits
- Sought to establish a benchmark of quality and consistency, ensuring operations met set standards through external audits.
- We collaborated to define KPIs, reviewed SOPs and brand standards, and formulated a comprehensive checklist for qualitative and quantitative audits, supported by photographic evidence.
- Audits across multiple locations revealed inconsistencies, identified areas for improvement, and highlighted best practices from high-performing properties that could be standardised company-wide. We also identified outdated or irrelevant SOPs and brand standards.
- Required mystery audits covering the entire customer journey—from check-in, lounges, and in-flight services to post-flight evaluations.
- Developed a detailed checklist evaluating every customer interaction and service touchpoint.
- Findings uncovered inconsistencies and trends, providing actionable insights to enhance the overall customer experience. The airline continues to engage us proactively to maintain service excel
- Needed independent auditing of a new product to validate customer experience alignment with the intended service design.
- Created KPI-driven checklists with the client to assess product functionality.
- Conducted mystery audits after each iteration, enabling product refinements and targeted staff training until the desired standards were consistently met.
- Engaged to ensure customer experience consistency aligned with brand standards.
- Reviewed brand guidelines and developed checklists auditing store appearance, cleanliness, layout, service quality, and post-purchase experience.
- Identified performance trends, areas for improvement, and regional service discrepancies, enabling tailored training and operational enhancements.e
Business Strategy & Optimisation
- Required support in streamlining operations and strategic planning.
- Assessed goals, products, and technology stack to restructure operations, optimise personnel roles, and automate processes.
- Resulted in reduced hiring needs, increased capacity, and improved efficiency.
- Needed operational strategy and internal control setup during its early growth phase.
- Partnered as their operations consultant, building the operations stack, hiring the first operations manager, and creating an operational playbook.
- Successfully transitioned operations to an internal team after four months.
Go-to-Market & Expansion
- Sought assistance in entering the European market.
- Established a London office, acted as interim sales partner, developed sales tools, marketing materials, and built a sales pipeline while recruiting local talent.
- Transitioned sales operations to the client within four months, with ongoing consultancy support under a retainer agreement.
- Required strategic support for North American expansion.
- Set up a legal entity, conducted market research, developed a tailored go-to-market strategy, and localised sales materials.
- Built the sales toolkit, recruited a local sales team, and established a one-year sales pipeline before transitioning operations back to the client.
- Client sought to establish a strong market presence in Southeast Asia.
- Conducted comprehensive feasibility studies, evaluating the operator's multiple hotel brands—from premium luxury to mid-range offerings—to identify the optimal market fit.
- Proposed prime locations and assisted in forming a local team of consultants and advisors.
- Developed a tailored local strategy and provided end-to-end support from pre-opening planning through operations, design, and project management post-opening.
