Picor defines the emotion each moment should create, measures whether customers really feel it at every site, on every shift and at every touchpoint, then shows your teams exactly what to change to close the gap.
Independent
An outside view, with nothing to protect
Evidence first
Findings backed by our own measurement system
Across sectors
Hospitality, retail, luxury, public sector and investment
Senior team
Every project led by experienced consultants
What we do, simply
01
We use your business the way your customers do, across every site, shift and touchpoint.
02
Our measurement system turns how customers feel into clear scores you can compare and track.
03
We work with leaders and teams to remove the causes of drift: process, behaviour and structure.
04
Ongoing measurement keeps the experience consistent as you grow.
Four ways to see your experience clearly, fix what's holding it back, and keep it right as you grow.
Define the emotional identity your brand is meant to create. Reveal where experience drifts from intention. Establish behaviours for consistency.
Outcome
Leadership clarity, shared language, unified emotional objective
Assess how the experience is delivered in reality. Identify operational drift, inconsistent behaviours, and gaps between intention and delivery.
Outcome
Independent truth, prioritised findings, evidence leaders rarely see
Our proprietary Picor Experience Maturity Score. Quantifies emotional consistency across teams, shifts and locations. Turns emotion into data.
Outcome
Consistency scores, behavioural metrics, comparison across sites
Resolve the conditions that drive emotional drift. Leadership alignment, process refinement, structural clarity, accountability systems.
Outcome
Better decisions, better operations, consistency that lasts
What we specialise in
01
Hotels, resorts, airlines and cruise lines. Consistent guest experience across every site and shift.
02
Shops and restaurants with many locations, all giving customers the same brand feeling.
03
Premium brands where showroom, digital and aftercare must feel like one experience.
04
Experience due diligence that shows the value and risk behind the financials.
05
Fair assessments backed by evidence, and service improvement programmes.
06
Market entry, scaling operations and keeping standards as you grow.
4%+
Average revenue increase
across Picor clients
Across the clients we have worked with, the average revenue increase once customers feel what the business wants them to feel is a minimum of 4%.
Based on Picor's own client results, not an industry average.
Where we work
London, Dubai, Singapore and Manila. We deliver for clients across Europe, North America, the Middle East and Asia Pacific, and wherever else your customers turn up.
Offices
Markets we cover
And the markets our clients operate in, which is most of them. Client names stay confidential, so the map shows the footprint rather than the list.
Tell us where you think the experience slips. We'll show you what's really happening, and what to do about it.
Across our clients: an average minimum 4% revenue increase once customers feel what you want them to feel.
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